Warranty

Consumer Audio Products - ONLY Shure SE Sound Isolating Earphones

All Shure E Series and SE Sound Isolating earphones manufactured by Shure Incorporated feature a limited two-year warranty.
This two-year warranty is specific to the date of purchase as shown on your purchase receipt.

Earphone Warranty Claims FAQ's

Professional Audio Products - Shure, QSC, Phonic, Radial, Servoreeler, SKB, Sound Devices, Primacoustic.

(Shure products except E Series and SE Sound Isolating Earphones - see above)

• Shure – 2 years
• QSC – 3 years
• Phonic – 1 year
• Sound Devices – 1 year
• SKB –
• Primacoustic -
• Radial – 3 years

Professional Audio Warranty FAQ's

While under a valid warranty period, products that are defective due to a manufacturing fault (purchased domestically) may be returned to Shure Distribution UK with prior authorisation for service and repair free of charge.

A Returns Authorisation Number (RAN) can be obtained by contacting the Service Department on 01992 703058 or alternatively you can request a RAN by emailing service@shuredistribution.co.uk

Your email must contain the following information:
• Full name
• Address
• Contact telephone number
• Model number
• Serial Number
• Description of fault

Out of warranty items may be returned for service and repair for a fee - contact the Service Department for an estimate.

Shure Distribution UK reserves the right to charge an additional fee for products with extensive physical damage or those that require additional unforeseen repairs however, we will not proceed without your authorisation.

All service and repair issues for professional audio products (Shure, QSC, Phonic, Radial, Servoreeler, SKB, Sound Devices, Primacoustic - except Shure Earphones) are handled directly by Shure Distribution UK.

Please contact us for detailed policy information on service and repair issues or for help with a Returns Authorisation Number (RAN):

Phone: 44(0) 1992 703058
Fax: 44(0) 1992 703057
Email: service@shuredistribution.co.uk

For enquiries regarding Shure E Series or SE Sound Isolating™ earphones contact:

Phone: 44(0) 1992 703058
Fax: 44(0) 1992 70305
Email: customerservice@shuredistribution.co.uk

To help us deal with your return or repair efficiently please include the following information:
* Returns number
* Return address
* Daytime telephone number
* Copy of receipt (proof of purchase)
* Description of the problem

Most replacement parts (and many accessories) for all professional audio products are available through Shure Distribution UK.

For information on purchasing these items, please contact the Sales Team at Shure Distribution UK directly.

Phone: 44(0) 1992 703058
Fax: 44(0) 1992 703057
info@shuredistribution.co.uk